At first, I started feeling irritated by Troy's smile, which felt fake to me. Can't he drop it for God's sake? Then I got intrigued by the depth beneath that smile, and it quickly became obvious there was life experience there. After a few sessions, I softened myself into noticing how much sincere care, attention, patience, respect and genuine presence Troy put into our coaching sessions. Don't judge a book by its cover, a man by his smile, or yourself by whatever. Go beyond, go deeper, go inside. It's easier when someone like Troy is there to accompany you.